Citizen Charter

Company’s Service

All services related to Non-Life Insurance

Laws and Acts

Company’s Act 2063; Insurance Act 2049; Insurance Rules and Regulations 2049; and other related Laws and Acts, including rules and regulations circulars issued by Beema Samiti

Documents required to issue Insurance Policy

All Insurance Policies properly filled Proposal form, Photo, KYC form
Vehicle Insurance Vehicle Registration Booklet (Blue Book), renewal notice issued from previous insurance company (if any)
Marine Insurance Letter of Credit (L/C), Invoice, Proforma Invoice
Constructor’s All Risk Contract Document, Bill of Quantity (BOQ)
Travel Medical Insurance Copy of Passport, Citizenship
Other Insurances As required by the company

Required time to prepare Insurance Policy

On the same day, after receiving proposal form, along with the necessary documents.

Insurance Premium to be paid by the insured for New or Renewal Insurance Policy

Premium amount computed as per rate prescribed by the directives of the regulatory body for new and renewal insurance policy.

Insurance Period

Generally, insurance coverage period is for 1 year from the effective date of policy, but it may vary in some cases as defined by the policy.

Renewal Notice

Renewal notice is given 30 days prior to the expiry of Insurance policy.

Underwriting related complaints

At the Company's Head Office underwriting department or email at uw@prabhuinsurance.com
Mrs. Binita Shrestha, Underwriting Head,Email: binita.shrestha@prabhuinsurance.com

Where to Claim

1st Customer Care Executive on Toll free No. 16600100066
2nd claim Department of the company’s head office or any branch offices. Or Email at claim@prabhuinsurance.com
3rd Mr. Batsal Dhakal,Claim Head Email: batsal.dhakal@prabhuinsurance.com

Time taken to complete claim process

Within 35 days after acquisition of Surveyor’s report or other related information and documents

Officers to receive Claim related complaints

At The Company’s Head Office
Mr. Batsal Dhakal, Claim Head Email: batsal.dhakal@prabhuinsurance.com

Where to go for Share Related Jobs

All the jobs related to Share Registrar are done at the company’s head office and Prabhu Capital, Kamaladhi, Kathmandu

Quarterly Account Report

As supervised by Beema Samiti and Nepal Security Board, Account Report is published on Newspaper, Quarterly.

Officers to Receive Complaints

At The Company’s Head Office
First : Ms Bikisha Poudel, Legal Officer
Final: Mr. Sanchit Bajracharya, Chief Executive Officer